For UK plumbers

AI receptionist for plumbers. Every call answered while you’re on a job.

You can’t pick up with your arm in a cylinder cupboard. It answers in a natural British voice, works out whether it’s a burst pipe or a bathroom quote, and books the job into your diary.

Book a 15-minute demo Hear it answer now ↓

40 seconds · an emergency plumbing call, answered while the plumber works Watch full size

Price: From £200 a month, flat. One-time setup. No per-minute charges.
Terms: Month-to-month, 30 days' notice. Live in 1 to 5 working days.
Done for you: We write, build and test the call flow for UK plumbers, and look after it.
What it does: Answers every call, flags urgent ones, books the rest into Google Calendar.
Honest with callers: Says it is a virtual assistant and that the call is recorded.
Your number: Stays the same. Calls forward when you choose.

Free live demo

Hear it answer as your business

1Type your business name. It answers as your business for this one call.
2Ring in as a customer. It runs in your browser and takes about a minute.
3Hear it take the job. It asks what you would ask, then books it or flags it. Try to catch it out.

Things to try saying

“I’ve got water coming through my kitchen ceiling”
“Can you quote for a new bathroom?”
“My toilet won’t stop running”

Rather use your phone? Call 01480 775566 and tell it what your business is.

Call 01480 775566 as your own business line

Your calls

The calls plumbers get, and what it does with each

Leaks and burst pipes

Asks whether the water is still running and where it is coming from, then alerts whoever is on call.

No hot water

Finds out whether it is the whole house or one tap, and how long it has been off.

Blocked drains and toilets

Takes the address, what is blocked and whether it is the only toilet in the house.

Bathroom and kitchen installs

Captures the scope and books a quote visit in a slot you have left open.

Taps, toilets and small repairs

Books them into quieter days so they don’t break up a big job.

Landlords and letting agents

Takes the tenant’s contact details and access arrangements along with the job.

Booked into the diary you already use. Jobs go into Google Calendar on every plan, with the address, number and a one-line summary. The customer gets a confirmation text and a reminder the day before. With more than one plumber, jobs can route by postcode and keep emergency slots free.

Example call

One call, start to finish

An illustration of how a call runs. Your own script is written with you during setup, in your words.

The text you get

Water through kitchen ceiling, stopcock off, still dripping. 14 Mill Lane. Call back now.

The text your customer gets

[Your business]: We have your call about a leak at 14 Mill Lane. The on-call plumber will ring you back shortly.

Assistant: Good afternoon, [your business]. I’m the virtual assistant and this call is recorded. What’s happened?
Caller: There’s water coming through my kitchen ceiling.
Assistant: I’m sorry to hear that. Is the water still running, and can you reach the stopcock?
Caller: I’ve turned it off, but it’s still dripping through.
Assistant: Thank you. I’m alerting the on-call plumber now. What’s the address and postcode?
Caller: Fourteen Mill Lane. [gives postcode]
Assistant: Got it. He has your details and will call you straight back. I’ve sent you a text to confirm.

Urgent calls

When it's urgent, you decide what happens

A burst pipe, water through a ceiling, no water at all, or no heating in a house with a baby or someone elderly. You decide what counts as urgent and who gets the call.

✓Asks the questions you’d ask. Is the water still running? Can you reach the stopcock? Is anyone unwell?
✓Alerts your on-call plumber by text or call, with the address and a one-line summary.
✓Gas smell? It tells the caller to ring the National Gas Emergency Service on 0800 111 999 and to get everyone outside.
✓Never gives technical advice. Anything about the fault itself is left to you.

You set the rules

If this, then that. Every call, the same way.

If: Water still running: → Alert the on-call plumber now
If: No hot water, nobody at risk: → Book the next free slot
If: Smell of gas: → Give 0800 111 999 and get everyone outside

Example rules. Yours are agreed with you during setup.

Pricing

One flat fee a month. No per-minute meter.

Starter

One-van plumber

£200/month

Up to 250 calls a month · £500 one-time setup

Pro

Two or more engineers

£350/month

Up to 750 calls a month · £750 one-time setup

Premier

Commercial and multi-site

£500/month

Unlimited calls (fair use 2,000 a month) · £1,000 one-time setup

Prices exclude VAT. Month-to-month, 30 days' notice. We agree a written target before go-live; if it's missed in the first 30 days, your first month and setup are refunded. Full plan details →

Questions plumbers ask

Can it tell a burst pipe from a dripping tap?

It asks what is happening, whether water is still running and whether anyone is at risk. You set the rules for what counts as urgent, and it follows them on every call.

I work alone. Is this too much for a one-van plumber?

Most one-van trades sit on the Starter plan, which covers up to 250 calls a month for a flat monthly fee. It answers while you are working, so you ring back the jobs worth having.

Can it give a price over the phone?

Only the prices you give it, such as a call-out charge, an hourly rate or fixed prices for set jobs. For anything else it books a quote visit.

Do I keep my own number?

Yes. Your number stays the same. Calls are forwarded to the assistant when you choose: out of hours, when you are busy, or all the time.

Will customers know they are talking to an AI?

Yes. It introduces itself as your virtual assistant at the start of every call and says the call is recorded. If someone asks for a person, it puts them through in your working hours or takes a message.