For UK heating engineers

AI receptionist for heating engineers. Some calls can’t wait. Now none of them have to.

October to March your phone never stops, and you’re inside a boiler casing. It answers in a natural British voice, spots the urgent breakdowns, and books services and safety checks into your diary.

Book a 15-minute demo Hear it answer now ↓

48 seconds · no heating, and someone unwell at home Watch full size

Price: From £200 a month, flat. One-time setup. No per-minute charges.
Terms: Month-to-month, 30 days' notice. Live in 1 to 5 working days.
Done for you: We write, build and test the call flow for UK heating engineers, and look after it.
What it does: Answers every call, flags urgent ones, books the rest into Google Calendar.
Honest with callers: Says it is a virtual assistant and that the call is recorded.
Your number: Stays the same. Calls forward when you choose.

Free live demo

Hear it answer as your business

1Type your business name. It answers as your business for this one call.
2Ring in as a customer. It runs in your browser and takes about a minute.
3Hear it take the job. It asks what you would ask, then books it or flags it. Try to catch it out.

Things to try saying

“My boiler has stopped and there’s no heating”
“I need a landlord gas safety certificate”
“Can you quote for a new boiler?”

Rather use your phone? Call 01480 775566 and tell it what your business is.

Call 01480 775566 as your own business line

Your calls

The calls heating engineers get, and what it does with each

Boiler breakdowns

Asks for the make, any fault code on the display and whether there is still hot water.

No heating

Checks whether anyone elderly, unwell or very young is in the house, so you can put it first.

Annual services

Books them into the slots you keep for servicing and sends a reminder the day before.

Landlord gas safety certificates

Takes the property, the appliances and tenant access, then books the visit.

New boiler quotes

Captures the property size and current boiler, and books a survey.

Radiators and controls

Books smaller jobs into quieter days.

Booked into the diary you already use. Jobs go into Google Calendar on every plan, with the address, number and a one-line summary. The customer gets a confirmation text and a reminder the day before. With more than one heating engineer, jobs can route by postcode and keep emergency slots free.

Example call

One call, start to finish

An illustration of how a call runs. Your own script is written with you during setup, in your words.

The text you get

URGENT. No heating or hot water, F28 on display, wife unwell. 9 Church Road. Call back.

The text your customer gets

[Your business]: We have your call about no heating at 9 Church Road. The engineer will ring you shortly.

Assistant: Good evening, [your business]. I’m the virtual assistant and this call is recorded. What’s happened?
Caller: Our heating’s gone off and my wife isn’t well.
Assistant: I’m sorry to hear that. Is there any hot water, and is there a code on the boiler display?
Caller: No hot water. It says F28.
Assistant: Thank you. I’m marking this urgent and alerting the engineer now. What’s the address and postcode?
Caller: Nine Church Road. [gives postcode]
Assistant: Got it. He has your details and will ring you shortly. I’ve sent you a text to confirm.

Urgent calls

When it's urgent, you decide what happens

No heating with someone elderly, unwell or very young at home. A leak from the boiler. A carbon monoxide alarm. You decide what counts as urgent and who gets the call.

✓Asks the questions you’d ask. Is there any hot water? Is there a fault code? Is anyone unwell or elderly in the house?
✓Alerts your on-call engineer by text or call, with the address and a one-line summary.
✓Gas smell or a carbon monoxide alarm? It tells the caller to ring the National Gas Emergency Service on 0800 111 999 and to get everyone outside.
✓Never gives technical advice. It will not suggest resetting or repressurising a boiler. That is left to you.

You set the rules

If this, then that. Every call, the same way.

If: Smell of gas or a CO alarm: → Give 0800 111 999 and get everyone outside
If: No heating, someone vulnerable at home: → Mark urgent and alert the engineer
If: Annual service: → Book into your servicing slots

Example rules. Yours are agreed with you during setup.

Pricing

One flat fee a month. No per-minute meter.

Starter

One-van heating engineer

£200/month

Up to 250 calls a month · £500 one-time setup

Pro

Two or more engineers

£350/month

Up to 750 calls a month · £750 one-time setup

Premier

Commercial and multi-site

£500/month

Unlimited calls (fair use 2,000 a month) · £1,000 one-time setup

Prices exclude VAT. Month-to-month, 30 days' notice. We agree a written target before go-live; if it's missed in the first 30 days, your first month and setup are refunded. Full plan details →

Questions heating engineers ask

What does it do when someone reports a gas smell?

It tells the caller to ring the National Gas Emergency Service on 0800 111 999 and to get everyone outside. It does not try to book a visit first.

Can it tell an urgent breakdown from a service booking?

Yes. It asks whether there is heating and hot water and whether anyone vulnerable is at home. You set the rules for what counts as urgent and who is alerted.

Can it book annual services and landlord certificates?

Yes. It offers only the times that are free in your Google Calendar, takes access details for tenanted properties, and texts a confirmation and a reminder.

Can my Gas Safe number go on the confirmation?

Yes. Your Gas Safe registration number can go on every confirmation text. The assistant answers the phone; it is not a registered engineer and does not pretend to be.

How does it cope in winter when calls double?

It answers every call at once, so nobody gets an engaged tone. Calls are never cut off if you go over your plan’s allowance; each extra call is 50p.