Built for UK independent salons and chains
Books appointments while your stylists are with clients. Picks up at 9pm on a Tuesday when a client finally has a moment to ring. Texts a waiting-list client the second a slot opens up. Flat monthly fee. British voice. No per-minute charges. Live in 5 days.
Speak to the live demo agent. Ask her to book you in for a balayage and watch the WhatsApp confirmation arrive.
The single biggest leak in a UK salon's day isn't bad reviews or no-shows — it's the calls that ring out while every chair is full. Industry estimates put that figure at around 30% of bookings lost to missed out-of-hours and busy-time calls. The receptionist (if you have one) is checking out a client. The senior stylist (if you don't) is mid-colour. The phone rings. It rings out. The client books somewhere else.
Our AI receptionist picks up on the first ring, every time. She doesn't get tired at 6pm. She doesn't take her lunch at 1pm when a hen do is trying to get the whole party booked in. She speaks with a warm British voice (Matilda, ElevenLabs) that clients consistently treat as a human unless they ask directly. She knows your stylists, your treatment menu, your prices, your typical durations, and your soonest available slot at any given moment.
"Can I book with Sarah on a Saturday?" or "Who's good with curly hair?" Both work. We load each stylist's specialisms, price tier, and schedule into the agent's training.
Cut, colour, balayage, Brazilian, brow lamination, bridal — she has your full price list and the duration of each. No "let me check and ring you back".
Postcode, parking, nearest tube, accessibility — she has the practice-page basics so your front desk doesn't field the same call 30 times a week.
Complaint, refund request, hair-disaster on the way? She offers a callback from a senior team member rather than trying to handle it herself. Honesty beats a bad apology.
An empty chair at 2pm on a Saturday costs a salon roughly £40 to £120 depending on the service. By the time the receptionist has noticed the cancellation, opened the diary, and worked out who to phone, the slot is gone. Same-day rebooking is the salon-specific feature that pays for the agent on its own.
When a client cancels less than 24 hours out, the agent immediately texts the next two clients on a waiting list with the open slot, the stylist's name, and a one-tap confirm link. The first to confirm gets it. The second receives a polite "sorry, gone, you're top of the list next time" auto-message. We typically see two or three slots a week recovered for an independent salon, and five to ten for a small chain.
Most UK salon clients prefer WhatsApp. SMS is fine, but it lands in a folder no-one opens. WhatsApp lands where they actually look. We use the official WhatsApp Business API for confirmations, 24-hour reminders, rebooking offers, and review nudges — all on a verified business profile with your salon's name and logo.
The flow is simple. The agent confirms the booking on the call, then triggers a WhatsApp template message with the date, time, stylist, treatment, and a one-tap reschedule link. The next morning a 24-hour reminder lands. Twenty minutes after the appointment, a polite review nudge with a Google review link. The result is a quietly professional client experience your front desk no longer has to chase manually.
Honest caveat: WhatsApp Business has a per-message cost (typically a few pence per template message) which we pass through at cost on the Pro and Premier plans. SMS is included on every plan and gets you most of the way there if you'd rather skip the WhatsApp setup.
Whether you're a single-stylist studio in a converted shop unit or a five-site chain across a postcode, the same agent works. Single-site salons typically use the Starter plan, get one integrated calendar, one phone number, and one stylist roster. Multi-site chains use Pro or Premier with per-site rosters, per-site numbers (or one shared number with a "which branch?" opening), and consolidated reporting back to the owner.
The same three flat tiers as the rest of the site. No per-minute fees, no per-booking fees, no contract. A one-time setup covers call-flow design, British-voice calibration, telephony bridging, and integration with your salon software.
| Plan | Setup | Monthly | Best for |
|---|---|---|---|
| Starter | £500 | £200 | Single-stylist studios & small independents (<250 calls/mo) |
| Pro Most popular | £750 | £350 | Single-site teams of 3–8 stylists; WhatsApp + Phorest integrated |
| Premier | £1,000 | £500 | 2–5 site chains; per-site routing, dedicated success manager |
Prices as of May 2026. See the full pricing page for what's included on each tier.
Yes. Phorest, Treatwell Connect, Fresha, Timely, and Booksy are all live integrations on the Pro and Premier plans via Make.com. Google Calendar is the default on every plan.
Yes — we load each stylist's schedule, specialisms, and price tier into the agent's training. "Sarah on Saturday" works; "someone good with balayage" also works.
Yes, on Pro and Premier. We use the official WhatsApp Business API. SMS is included on every plan if you'd rather skip WhatsApp.
When a client cancels <24 hours out, the agent texts the next two clients on the waiting list with a one-tap confirm. First to tap gets the slot.
Five working days from kickoff for a single site. 7–10 days for a chain because each site's roster and menu is configured separately.
Only if they ask directly. The voice is a calm British woman (Matilda, ElevenLabs). In live deployments, clients consistently treat her as a human receptionist.
15-minute demo, no slides — we walk through your call flows live and quote a flat monthly fee. Or call the agent right now and book yourself in.